FAQ

Hi babes!

Welcome to our FAQ, we are so happy to have you here and as a customer. We have tried to answer the most common questions. 

 

Size and style

Our goal is to create high quality pieces in timeless design for you to wear in a long time. 

Most of our designs are true to size, if you don't want to have figure shaped you need to size up. Please read our description to see which styles we recommend you to size up in. Today we offer size range XS-XXL.

 

Customer Service

You can chat with our customer service Monday-Friday 10:00-15:00. You are also welcome to contact us by e-mail address below. We will try to return within 48 hours.

E-mail: info@sustainwear.se 

 

Orders

Where is my order? 

You will receive a confirmation email from us after placing your order and there you can track your order. 

Cancel or change order

After you place your order it not possible to change or cancel your order because we usually packed it right away. Always try to email customer service and we can see what we can do to help you. 

 

Shipping 

We ship from our Warehouse in Götene, Sweden. The shipping methods we use are DHL, Budbee & Postnord. Shipping within Sweden is 1-2 working days and we offers free shipping within Sweden.  

 

Returns & Exchange

You can return your order within 14 days from receiving it. We do not accept returns on gift cards. We want to make it easy for our customer and have return labels in our parcels. To get a return accepted it have to be in same condition as you got them with all the tags. All items are inspected thoroughly in our warehouse. 
In case of exchange contact us with your new order number and we will offer the return cost.